Store Policies

Shipping: Your item will normally ship within 2-3 business days via UPS Ground unless otherwise stated. Sorry but we currently do not ship to a Post Office Box, APO/FPO addresses or addresses outside the United States. Charges for shipping depend on the size of your order and its destination. After you have made your selections and entered your address in your cart the cost of shipping will be displayed.

Our Return Policy: We Guarantee absolute satisfaction! If you are not satisfied for any reason you may return your purchase within 14 days for a full refund less the cost of shipping. Shipping is the responsibility of the buyer unless the item is not as described. Merchandise must be returned in their original box or packaging and must not be shelf worn, deteriorated, torn or otherwise not salable in its condition or appearance. We cannot accept returns of merchandise that have been used, laundered, or soiled. If you wish to return an item please contact us by Email for mailing instructions and a "Returned Merchandise Authorization Number" (RMA#). Returns will not be accepted without a RMA#. We do not accept COD returns of any kind.

Our Pledge: We will always offer only quality merchandise at the lowest possible price and have it shipped quickly to your door. To bring to you a level of commitment expected by today's sophisticated shoppers. To make your "On Line" shopping experience easy and secure. We understand, to be successful, you need to have satisfied and loyal customers. You can shop at "Pennington's" knowing that we will stand behind every purchase and work hard to make your "On Line" shopping experience a satisfying one.

Your Privacy: Pennington's Home Goods (www.penningtonshomegoods.com) is committed to protecting the privacy of our customers, which is why we do not sell, rent, or loan any personal identifiable information regarding our customers to any third party.

In order to process your order efficiently, we must collect the following information: Your name, billing address, shipping address, e-mail address, phone number, and credit card information when you place an order with us. This information is used solely by Pennington's Home Goods and is stored in a secure environment.

At Pennington's Home Goods we collect personal information only for the purpose of fulfilling your order and providing a high level of customer service. We do not sell or provide this personal information to any third party

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